Professional Services Resource Manager (US)

King of Prussia, United States

CluePoints is a fast-growing company and the premier provider of Risk-Based Monitoring and Data Quality Oversight solutions to clinical research organizations. Our products enable both risk planning and operational risk monitoring, and utilize advanced statistical algorithms to determine the quality of clinical trial data both during and following study execution. CluePoints is seeking outstanding candidates with strong project management skills and a passion for delivery excellence, to help drive customer success and broad adoption of the CluePoints solution.


  • Responsible for allocating resources to client projects based on their skills, previous experience, availability, or project budget by working closely with employees’ managers
  • Prioritize resources to ensure that quality and client satisfaction is always achieved
  • Capacity planning to make sure that resources have the availability to deliver upcoming projects
  • Support Project Managers in ongoing resource management efforts by reallocating resources, adjusting goals or requirements, or assigning new people to the team
  • Understand the nuances of clinical trials with respect to the requirements, timelines, and recruitment goals and apply that to resourcing model 
  • Collaboration with key business stakeholders, e.g., Sales, Customer Success, Data Analyst Manager, Operations Leaders to track pipeline and new wins, focusing on resource planning and anticipating future needs 
  • Responsible for identifying potential resourcing risks/issues and ensuring mitigation is in place
  • Monitor headcount levels and recruitment needs to ensure we have the resources needed
  • Support recruitment process of required resources
  • Work on process improvement for staffing of data analysts
  • Create a resourcing process for central monitors, project managers and other staff 
  • Assist with resourcing requirements during the proposal stage for the Business Development team 
  • Drive continuous improvements to the overall resourcing process 
  • Understand the CluePoints solutions and products to ensure resourcing across the entire product suite with the appropriate resources 

Skills Needed

  • Workforce planning/ Resource utilization experience is essential
  • Experience in how to manage and run projects effectively to get the most return from resources
  • Exceptional organizational and time-management skills
  • A can-do attitude, flexible and adaptable to changing priorities
  • High degree of accuracy and attention to details
  • Capable of effective monitoring and reporting of workload, utilization, headcount levels, and recruitment needs
  • Strong communication skills and ability to develop working relationships easily
  • Confidence to make clear and well-thought decisions and recommendations
  • Strong problem-solving and critical-thinking skills
  • Open-minded and collaborative when looking for solutions
  • Ability to thrive in a fast-moving environment, under time and resource constraints
  • Experience and ability to work well in a team environment
  • Comfortable working in a matrix environment with dotted line responsibilities to VP Data Services, VP Consulting and other Project Delivery Directors/Associate Directors

Qualifications Needed

  • A minimum of 1 yr hands-on experience in resource management
  • Experience working in a clinical research organization, with knowledge and understanding of clinical trial conduct
  • Proficiency in project management software is a plus
  • College degree, preferably in a business, scientific or technical discipline 
  • Aptitude for data analytics 

Reasons to work with us

  • Flexibility is part of our DNA
  • Hybrid with 2-3 days in office per week 
  • Our offices provide a fun atmosphere: PS4, foosball, and our newly added dartboard
  • Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations! 
  • At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
  • You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
  • You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
  • Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.

Attention: We would like to draw your attention to the fact that this function is only open to candidates already located in the US.

How to Apply 

Please simply click the button on this page!