CluePoints is an innovative and fast-growing company and the premier provider of Risk-Based Quality Management and Data Quality Oversight solutions to clinical research organizations. We are looking for Senior IT Support Engineer to join our team.
RESPONSIBILITIES
- Installing, configuring and maintaining the network, computers and business tools including hardware, system software, data storage, applications and VoIP telco.
- Sustaining network integrity and security (internal backups, access controls, VPN IPSEC connection, firewalls and intrusion detection systems…).
- Diagnosing and resolving hardware, software, networking, and system issues and outages when they arise.
- Replacing and upgrading defective or outdated components when necessary.
- Monitoring system performance to ensure everything runs smoothly and securely.
- Researching and recommending new approaches to improve the networked computer and cloud-based server system while anticipating prerequisites, consequences and side effects.
- Providing technical support when requested.
- Documenting IT infrastructure, assets, software implementation and any processes which employees need to follow in order to successfully work within our computing system.
- Set up employee accounts and IT requirements.
QUALIFICATIONS
- Excellent knowledge of IT systems (Windows, Linux, Mac) and infrastructure
- Knowledge of:
- Microsoft Entra ID
- Office 365
- Atlassian (Jira, Confluence)
- Professional certification or completed training programs are a plus.
- Prior experience in corporate IT Support roles (e.g. IT Support engineer, Support Officer) with a strong focus on end-user support and service desk operations.
- Prior experience with networks, databases and patch management.
- Strong knowledge of security issues and ways to prevent them.
- Knowledge of the best practices, software and processes in the industry.
- Excellent problem-solving aptitude and analytical skill.
- Ability to prioritize a wide range of workloads with critical deadlines and manage an IT project from end to end.
- Able to evolve in a fast-moving environment and bring innovative thinking.
- High degree of accuracy and attention to detail.
- Team player.
- Strong communication skills.
- Excellent English oral and written communication skills.
- Bachelor's degree in computer science, information technology or related fields, or equivalent relevant experience.
SKILLS AND COMPETENCES
- OS: Windows, MacOS and Linux.
- Infrastructure: Azure cloud, Intune, Jamf, Ubuntu Landscape
- Networking: Firewall, VPN/ZTNA, IPSEC, Switch, DNS, DHCP & Meraki WIFI installation, configuration and administration
- Atlassian
REASONS TO JOIN US
- Flexibility is part of our DNA
- Hybrid with 2-3 days in office per week
- Our offices provide a fun atmosphere: PS4, foosball, and our newly added dartboard
- Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations!
- At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
- You’ll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment.
- You’ll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including “Scale-Up of the year 2019”!
- Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.